Are you looking for a way to save time and money?
The secret might be simpler than you think — outsource your IT operations.
Over the last ten years, advances in technology have completely changed how businesses do things. Today, we are capable of juggling multiple clients and projects and sifting through information with more ease than ever before.
The importance of technology to modern-day businesses is something that you cannot afford to ignore, and neither is its growing complexity. So, how can you, as an office manager, administrator, or business owner juggle all the parts and pieces that define your business’ IT environment?
You might have thought of employing an internal IT specialist. The financial experts from Max Funding say that “adding an extra person to your payroll, especially one that’s non-billable, is something that’s going to cost you considerably. So, this plan should be implemented only if you have the financial capacity to do so.”
You might have someone on your team that knows a bit about computers and networking. Maybe everyone around the office approaches for IT-related help. It’s tempting to have them try and put out IT fires, but doing the wrong thing can cause more harm than good.
Case studies have shown time and time again that outsourcing is synonymous with success.
Will your case be the next success story?
Why you shouldn’t pass your IT needs to an internal team member
People without adequate IT knowledge not only struggle to ensure that they complete their assigned tasks, but they also have to find time to manage IT systems that they do not know much about. This option is inherently risky.
The first reason is that it undermines their competence as professionals. The second reason is that when you assign one person two entirely different jobs, you make it hard for them to perform, causing them to be sub-mediocre at both.
You might have opted to partner with an external IT company that comes to your aid when things go wrong. This type of support is known as break-fix support. While it is a bit more reliable, it still is not good enough, and here is why
Just like cars, computers are complicated machines that require regular maintenance. If you don’t maintain it, the types of problems you start experiencing will mount up quickly — not forgetting the costs you rack up. As such, it pays to have your vehicle maintained regularly.
Similarly, the cost of repairing server or computer failure is considerably higher than that of maintaining it – not forgetting the time lost and the headaches caused.
To make the smart decision, here are 7 clear reasons to outsource your IT operations.
#1 – Predictable Management Costs
Rather than shell out substantial amounts of money when met with emergencies, like when your server crashes, pay a set amount each month for service optimisation, issue avoidance and prevention.
So, instead of worrying about IT emergencies, you and your staff get to focus on the areas of your organisation that drive revenue.
#2 – Standardisation of Network Environment
Standardisation guarantees effective communication between different stations, which is crucial for the efficient operation of your network. It also makes troubleshooting and support more effective.
If all the software and hardware you use are different, you might end up paying a variability tax each time one of your computers has a problem. If there aren’t any standards regulating your network, it will take much longer for technicians to identify, investigate and resolve issues, no matter how familiar they are with your network setup.
A Managed Service Provider or IT agency will always provide you with recommendations to ensure that your network is standardised, saving you both money and time down the road.
#3 – Proactive Maintenance
Managed Services Providers (MSP) use a more proactive approach to handle IT networks.
Being proactive brings many benefits, though people often fail to see what these may be at the start of a project or enterprise.
It is normal to react to external forces that affect our lives. However, by internalising our choices and making proactive choices, we can seek solutions before problems get out of hand. In terms of IT, being proactive can mean saving hundreds or thousands of dollars. Searching for a professional IT team should certainly be a priority for you.
This approach is distinct from other methods, such as the break-fix method discussed earlier. Dependable managed services providers will deploy dedicated monitoring systems that detect problems instead of shutting down your network or PC.
They also perform scheduled maintenance on servers and PCs such as backups, patches, Windows updates on a regular basis. Most MSPs will also monitor your IT environment for security risks, intrusions, disk capacity, and RAM availability. All of these efforts mean you enjoy a more secure and stable environment.
However, it is worth noting that not all IT agencies are managed services providers. It is, therefore, essential that you take time to ensure that the company you choose provides these services.
#4 – Business Continuity
A dependable managed services provider will monitor and manage your systems 24 hours a day all year round and have the resources needed to handle emergencies.
On the other hand, hiring an internal IT person will mean losing this all-year-round availability.
What do you do if the IT person is on vacation or leaves the business without notice and does not hand over the necessary documentation and passwords?
With a managed services provider, you get bench-strength and 100% of your documentation.
#5 – Improved System Performance and Reliability
As the majority of IT companies utilise best practices and higher-end tools, it is easier for them to quickly identify the root cause of most network issues, which makes it even easier for them to resolve issues quickly.
This, in turn, reduces the downtime customers experience and the overall number of downtimes occurring.
#6 – Skill Set Composition
When you employ the services of a managed service provider, you hire a variety of skill sets that ensure all aspects of your business’ IT needs are met.
All companies, irrespective of size, will perform better when they have a team of professionals from different fields working together compared to one person doing it all.
You can’t afford to have your website fail. Outsourcing to experienced IT teams is the simplest way to ensure you get all the skill sets you need without all the cost.
This will allow some members of your team to focus on planning and strategy, while others manage new installations and projects and others focus on daily end-user support.
#7 – Redundant Resources and Expertise
Managed services providers employ a team of engineers and technicians who understand technical systems very well.
By outsourcing information technology operations, you leverage the services of IT experts dedicated to fixing your servers, software systems, internet, computers, etc. Apart from leveraging their redundant resources and staff, you are also leveraging their expertise, best practices, and infrastructure.
This will free up more time for you to run and manage your business.
All in all, outsourcing IT operations will free up time, allowing you to focus on your customers. Whether you employ five hundred people or five people there will always a plan available that fits your business needs, size or location. So when choosing an IT provider, ensure that they have the experience, expertise and tools to keep your system operating at its best.